Geographic Reach:

At present we sell and ship products within the USA and Canada.

 

Tax:

Tax is not charged for cold food items, like culinary spices and herbs.

There is no sales tax on orders shipped outside of the state of California.

There is an 7.25% sales tax on all elements of an order shipped to an address in California, that contain standard taxable items, like ceramics, books or cookware.

Taxable items shipped within the county of San Francisco are subject to the local tax rate of 8.5%.

 

Payment:

We accept Visa, Master Card and Pay Pal.

Money Orders and Checks (Please allow 5-7 days for out of state checks to clear)

 

Phone and Fax Orders:

 

Telephone Orders:

Please email us with the best time to contact you: between 8am and 7pm pacific standard time.

Or you can phone us at 415-474-1633. Please leave us with a phone number and a time to

contact you between 8am and 7pm PST and we will return your call promptly.

 

Fax orders:

To send your order via fax, please call our 415-474-1633 number.

Canadian Orders

We accept Canadian orders. All orders to Canada are shipped by UPS. Custom fees may apply
to your order and will be calculated when your order is processed. Packages originating from
the US are subject to Canadian customs inspection which typically takes one to three days.
Please note: During periods of heavier traffic ( around the holidays) packages may be longer
to process.

 

Order Shipment confirmations:

Orders received by 2pm PST usually ship out within 48 hours. However, if there is an exception

we will advise you when we confirm your order via our order confirmation service.

 

If you require that an order be shipped out by a certain date,

please advise us by specifying the date in the message section the order form.

 

Shipping Options:

Metro San Francisco:

You can elect to have your package delivered by the US postal service or by ground UPS. An estimate of the shipping cost will be shown to you in the checkout area There is no handling charge for Metro
San Francisco orders. Orders over $25.00 qualify for free shipping and will be shipped via the
US postal service. If the product is in stock, it can usually be processed and  delivered within 48 hours. If you would like same day service, please contact us: 415-474-1633.

 

California and USA deliveries

You can elect to have your order delivered by US Postal Service or by UPS. An estimate of the shipping cost will be shown to you in the checkout area.A $2.00 handling charge will apply. We have used the US Postal Service many times and have found them to a cost effective, efficient method of shipment. However, we recommend shipping with UPS as their shipping, tracking, returns and claiming system is user friendly and offers a robust set of shipping options and features.

 

Canadian Orders:

Orders directed to a Canadian address are shipped via UPS and are subject to a $5.00 handling charge.
An estimate of the shipping charges will be shown to you in the checkout area.

 

Other International Orders

With exception to Canada, we do not ship to countries outside of the United States or its territories.

 

Order Confirmation:

After we receive your order, you will receive an email confirmation. As soon as the order is shipped
you will then receive another email to confirm the shipment.

 

 

Please be advised: we reserve the right to refuse an order or order request or specific type of order processing. If you have any questions, you may email us at customerservice@julietmae.com  or call us at 415-474-1633.

 

© Juliet Mae, 2008